We Partner with Passion
Providing quality healthcare products and supply chain logistical solutions, delivered at superior service levels
The DUKAL Difference
As one of the largest wound care providers in the US, DUKAL has a unique mix of capabilities to help grow your business. Leverage our years of experience to effectively manage the complexities of the Healthcare marketplace.
Over 1,300 products in 30 different categories
Marketing and creative support that partners with you to create materials that you need
Strict QRA/FDA audits and regulatory controls that meet quality adherence standards
30-year time tested supply relationships
95% of Customer base with 2-day delivery service
≥ 99% on-time
Our customer service team works closely with the warehouses and transportation team to ensure proper processing of orders, including special requests, and all rush orders are met with a sense of urgency. Our team works together with the marketing and purchasing departments to keep on top of new and made-to-order items.
- Average of 70 orders processed per day
- Can accept orders via EDI
- Order entry error rate is <.5%
- All orders receive confirmation within 24 hours and include ETA’s for any backordered items (suggest substitute items when applicable)
Supply Chain Optimization
At DUKAL, we strive to meet continually evolving market demands by offering better solutions, enhanced product offerings as well as an expansion of logistics solutions.
By looking for effective processes, services, technologies and new ideas, DUKAL is committed to continued growth that our customers can rely on. Our best in class forecasting assesses demand to ensure your products are in stock and ready to ship.
Three Warehouses to Better Serve You
- US Locations in California, Texas, and Georgia
- 3PL partnership with Geodis for all US shipping destinations
- Reduce outbound freight expense
- Reduce transit times
- Orders are generally shipped within 1-3 transit days
- Warehouse management system allows for high picking and shipping accuracy
- Drop shipping available upon request
Well-Versed Contract Manufacturing
At DUKAL, we strive to meet continually evolving market demands by offering better solutions, enhanced product offerings as well as an expansion of logistics solutions. By looking for effective processes, services, technologies and new ideas, DUKAL is committed to continued growth that our customers can rely on.
DUKAL’s Representative Office is based in Shanghai to manage our global operations.
We employ passionate and focused individuals with fluency in a multitude of languages, Six Sigma certification, and a vast array of other applicable skills. They audit and monitor facilities, run inspections on products, and validate processes regularly to ensure our quality standards are achieved.
We meet or exceed all US FDA and ISO Certification standards.
Container Direct & Consolidation Experts
Our Container Direct program helps customers reduce costs when purchasing from multiple factories by shipping in the same container. This helps us save on warehouse fees such as overhead, in and out case charges, and storage - savings that we pass on to you.
Container calculators allow you to quickly and easily see how much product is required to take advantage of a Container Direct order. To see if you qualify for Container Direct, or if you're interested in this program, please contact us for more information.